Shipping Policy
Last updated: 25 July 2026
Everything about how your parcel reaches you: when we dispatch, what it costs, how long it takes, and how to track it.
1. Order processing
- Orders are packed and dispatched within 2 to 3 business days of payment confirmation.
- Because everything is handmade in small batches, an occasional item may take a little longer. If that happens, we tell you before the delay, not after.
- Orders placed on Sundays and public holidays are processed the next working day.
- You receive a dispatch message with a tracking link as soon as the parcel leaves us.
2. Delivery timelines
| Destination | Estimated delivery |
|---|---|
| Within India | 4 to 8 business days after dispatch |
These are estimates based on normal courier performance. Remote pincodes, weather and festival season can add time. We are not able to guarantee a delivery date.
3. Shipping charges
| Order | Shipping |
|---|---|
| Within India, ₹999 and above | Free |
| Within India, below ₹999 | ₹49 |
The exact charge is always shown at checkout before you pay. There are no hidden fees added afterwards.
4. Where we deliver
We deliver across India through India Post, Delhivery and other reputed couriers. We currently deliver within India only, and we do not ship outside India. If your pincode is not serviceable, checkout will tell you, or we will contact you and refund you in full.
5. Cash on Delivery
- Cash on Delivery is available within India only, and unlocks for returning customers after 3 completed orders or ₹3,000 of shopping.
- It is offered on orders up to ₹5000. Above that, please pay online.
- Availability depends on your pincode and is confirmed at checkout.
- Please keep the exact amount ready. Repeatedly refused COD parcels may mean we ask for prepayment on future orders.
6. Tracking your order
Your tracking number is sent by email and WhatsApp on dispatch, and is visible in My Account. Tracking can take up to 24 hours to start updating after dispatch, which is normal.
7. Incorrect addresses
We ship to exactly the address you enter, so please check it carefully. If you spot a mistake, tell us immediately and we will correct it if the parcel has not yet been dispatched. Once shipped, an address change is not possible. Parcels returned to us because of a wrong or incomplete address can be reshipped after you pay the shipping again.
8. Failed delivery attempts
Couriers normally attempt delivery up to three times. Please keep your phone reachable. If all attempts fail and the parcel comes back to us, we refund the order value minus the shipping cost we incurred, or reship it if you prefer to pay shipping again.
9. Damaged parcels
We pack in protective, plastic-minimal materials, but transit can be rough. If your parcel arrives visibly damaged, please photograph it before opening and contact us within 7 days. Full details are in our Cancellation and Refund Policy.
10. Questions
Email support@bravemomnaturals.com or call +91 81100 03020 during Monday to Saturday, 10:00 AM to 6:00 PM IST. We reply within 24 business hours.