Frequently Asked Questions
The questions we are asked most. If yours is not here, just write to us.
How long will my order take to arrive?
We dispatch within 2 to 3 business days. Delivery is usually 4 to 8 business days within India and 10 to 21 business days internationally. Full details are on our Shipping Policy page.
How much is shipping?
Free within India on orders of ₹999 and above, otherwise ₹49. We currently deliver within India only. The exact amount is always shown at checkout before you pay.
What payment methods do you accept?
UPI, credit and debit cards, net banking and wallets, all processed securely by our payment gateway — cards, UPI, net banking and wallets. Returning customers (3+ orders or ₹3,000 of shopping) can also choose Cash on Delivery within India.
Is it safe to pay on your site?
Yes. Payments are handled entirely on our payment gateway's PCI DSS compliant systems. Your card number, CVV and UPI PIN never reach our servers and we never store them.
Money left my account but I did not get an order confirmation. What now?
Please do not pay again. Failed payments are normally reversed automatically by our payment gateway within 5 to 7 business days. Send us your payment reference at support@bravemomnaturals.com and we will trace it for you.
Can I cancel or change my order?
Yes, before the order is dispatched. Email us with your order number as soon as you can. Once the parcel is with the courier we cannot recall or redirect it.
Can I return something I simply did not like?
For hygiene reasons we cannot resell opened personal care products, so we do not accept change-of-mind returns. We absolutely do replace or refund anything that arrives damaged, wrong or expired, reported within 7 days. See our Cancellation and Refund Policy.
How long do refunds take?
We process approved refunds within 5 to 7 business days, back to the method you paid with. Your bank may take a further 3 to 7 business days to display the credit.
Why does this batch look or smell slightly different?
Because it is genuinely handmade from botanical ingredients. Natural oils and butters vary with harvest and season, so small differences in colour, texture and scent are normal and are a sign that nothing synthetic has been added to standardise them.
Are your products safe during pregnancy or for babies?
Many are, and our Mom and Baby range is formulated with that in mind. Even so, please read the ingredient list on each product page, patch test first, and check with your doctor if you are pregnant, nursing or treating a skin condition. Our products are cosmetics, not medicines.
How should I store my products?
Keep them in a cool, dry place away from direct sunlight, and close the lid firmly. Because we use minimal preservatives, use within the period stated on the label and always use dry hands or a clean spatula.
Do you test on animals?
Never. Nothing we make is tested on animals at any stage.
Do you ship internationally?
Yes, to most countries. Please note that import duties and customs charges are set by your country and are payable by you on delivery. See our Shipping Policy.
How do I track my order?
A tracking link is sent by email and WhatsApp when we dispatch, and it is also in My Account. Tracking can take up to 24 hours to start updating.
How long do I keep access to a course I buy?
Course access is personal to your account and does not expire unless the course page says otherwise. You can rewatch lessons as often as you like.
Are course fees refundable?
Digital content is delivered instantly and cannot be returned, so course fees are generally non-refundable once accessed. We do refund duplicate charges, genuine technical faults, and accidental purchases reported within 24 hours before any lesson is opened.
Do you offer wholesale or private label manufacturing?
Yes. Visit Make With Us or email support@bravemomnaturals.com with the subject "Partnership".
I still need help.
Write to support@bravemomnaturals.com or use our contact page. We reply within 24 business hours during Monday to Saturday, 10:00 AM to 6:00 PM IST.